Refund and Returns Policy
We are committed to your satisfaction. If you are not entirely happy with your purchase, we are here to help. Please read the following policy carefully to understand your rights and our procedures for returns and refunds.
1. Returns
- Return Window: We accept returns within 30 days from the date of purchase.
- Eligibility: To be eligible for a return, the item must be unused, unopened, and in its original, sealed packaging. The product must be in the same condition you received it.
- Return Process: To initiate a return, please contact our customer service team to receive a Return Authorization (RA) number. Returns received without an RA number may not be processed.
- Return Shipping: The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., wrong item shipped) or a defective product. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
2. Refunds
- Inspection & Approval: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- Processing: If your refund is approved, it will be automatically processed to your original method of payment. Please allow a reasonable timeframe for the refund to be credited to your account. This process can take 5-10 business days after the refund is issued.
- Non-Refundable Charges: Please note that original shipping and handling fees are non-refundable.
3. Damaged or Defective Products
- Immediate Notification: In the rare event that you receive a damaged or defective product, please contact us immediately upon discovery.
- Assessment: We may request photographic evidence or a detailed description of the issue to assess the situation accurately and provide a suitable resolution.
- Resolution: Depending on the specific circumstances, we will offer a resolution which may include a replacement, a full refund, or store credit.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product for a different one, please follow the standard return process to receive a refund for the original item and place a new order separately on our website.
5. Non-Returnable Items
For reasons of health, safety, and product integrity, the following items are non-returnable:
- Any product that has been opened, used, or is not in its original packaging.
- Any product that has been tampered with or whose seal is broken.
We strongly recommend that you carefully review all product descriptions, specifications, and ingredient lists before making a purchase to ensure it meets your needs.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact our dedicated customer service team. We are here to assist you.
Email: [insert customer service email]
Hours: [insert business hours, e.g., Mon-Fri, 9 AM – 5 PM EST]
Note: This Return and Refund Policy applies only to purchases made directly from us via https://warehousepeptides.com/. If you purchased our products from a third-party retailer, please refer to that retailer’s respective return and refund policy, as we cannot process returns for items sold by other vendors.
